New, unused products must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Used and undamaged products will be issued store credit in the form of credits to be used via coupon in the online store. We will not accept the return of products damaged due to negligence or abuse. Please include all packaging and accessories prior to shipping.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging. The customer is responsible for all return shipping costs for new or used products. If you feel that your product is eligible for a warranty evaluation due to defect in its materials, operation or workmanship on arrival, please contact our team at: info@iq-ultralink.com